Agent First Labs

Free tools for teams running rules-heavy frontline work.

Six short games in the Agent First Arcade that make the problem impossible to miss, eight tools in Manager Labs that turn it into your own numbers, and Build Something: two ways to see what your own rules would look like inside Agent First, plus a setup checklist. No email required to start anything here except the checklist.

Agent First Arcade · Play something first

No email required to play any of these. At the end, you can choose to have your result sent to you, or just play again.

~2 min

How hard is the answer to find?

Agent Challenge

Experience a multi-client lookup under time pressure. Three fictional clients, three sets of rules, real questions against the clock.

Take the Challenge

90 sec

How many client switches can you survive?

Client Roulette

A customer asks something, you answer, then: client switch. Same question, different company, a different rule. The pace gets faster as you go.

Start the shift

10 rounds

Real rule, or an answer nobody wrote down?

Not Specified: The Game

Ten calls. Some have a real rule behind them. Some do not, and the only correct move is admitting that out loud instead of guessing.

Play now

10 calls

When do you actually need a supervisor?

Supervisor Boss Battle

Ten calls, one binary choice each: handle it, or escalate it. Get it wrong enough times and the boss meter fills all the way up.

Start your shift

3 rounds

Can you out-search an automatic match?

Beat Agent First

Dig through a shared, messy knowledge base while Agent First resolves the same question its own way: fast, deterministic, no guessing.

Start the race

~5 min

One angry customer. How many ways can this go wrong?

Call From Hell

A branching call with six modeled endings. Every choice feels reasonable in the moment. That is exactly the point.

Take the call

Manager Labs · Prove it with your own numbers

Eight tools using your real numbers, not an invented statistic.

1

What kind of operation are you actually running?

Operating Style Quiz

Eight quick questions about how policy actually reaches your floor today. Get a plain-language read on your operating style, and where the friction is really coming from.

Take the quiz

2

What does that search cost your operation?

Supervisor Tax Calculator

Measure how much supervisor capacity gets consumed helping agents find answers. Enter your agent count and pull-in rate to see the hours and cost.

Run the numbers

3

What does ramping new hires across every client actually cost?

New-Hire Ramp Cost Estimator

Enter your hiring numbers and today's ramp time, and watch the real cost of that ramp time add up for a full year.

Estimate the cost

4

What does it all add up to, in one number?

Chaos Cost Calculator

Combine supervisor interruption time and new-hire ramp time into a single Total Chaos Cost for the year, from your own numbers.

Calculate my total

5

What does a missed rule cost you at the moment of booking?

Can I Book It?

Enter your booking volume and how often a Profile-specific rule gets missed. See how many bookings that gets wrong every month, and what fixing it actually costs.

Run the numbers

6

Where does one decision's time actually go?

Decision Resolution Time Calculator

Drag four sliders for find, interpret, confirm, and act. Watch where a single decision's time actually goes, then turn it into an annual number.

Break it down

7

Where is your operation actually losing time?

Decision Bottleneck Finder

Five short questions about where agents actually lose time on a call. Get a ranked breakdown of your biggest bottleneck.

Find your bottleneck

8

Ready to turn your numbers into a business case?

Build My Pilot Business Case

Pull together what you found in Supervisor Tax, Ramp Cost, Decision Resolution Time, and Can I Book It into one baseline, and see the four numbers a live pilot of up to 90 days would be built to test. Not a savings estimate.

Build my business case

Build Something · See it with your own rules

Two ways to see what your information would look like inside Agent First, plus a checklist to act on today.

Start here · ~5 min

What would your rules look like as a real Client Profile?

Client Profile Readiness Builder

Answer nine short questions about a real client's rules and watch a Client Profile assemble as you go, field by field, with a readiness report and a download at the end.

Build my Client Profile

Quick preview · ~1 min

Already have policy text on hand?

Client Profile Preview

Paste a short excerpt of real policy language and get a rough, automatic first pass at how it could be structured. Faster than the Readiness Builder, and rougher on purpose.

Try the quick preview

✓

Ready to act on this today?

Client Profile Setup Checklist

Six things every Client Profile needs before it goes live: services eligibility, authorization levels, required language, escalation, contact hours, and how to handle what isn't specified.

Get the checklist

Get value first, then decide what's next

Every tool and game here works before you give up anything, no email required to start. At the end, you can choose to have your result emailed to you, or send over your own real rules and see this done for real. The checklist is the one exception: it's a short form, then the PDF.

Why tools instead of a download

A checklist tells you what to think about. A tool, or a game, shows you what's actually happening in your own operation, or what it feels like on the floor, in a couple of minutes. Agent First exists to solve an operational problem, so these are built the same way: small, working, and honest about what they can and can't tell you.