What this adds up to
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Supervisor hours per day
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Supervisor hours per week
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Supervisor hours per month
This is a direct calculation from the numbers you entered (agents × pull-ins × minutes, scaled to a 5-day week and a roughly 21.7-day month), not an industry benchmark or an average. It only accounts for the supervisor's own time, not the agent's wait or the customer's, so the real cost to your operation is likely higher than this number alone.