Agent First: Can I Book It?

Your numbers

Bookings per month

How often a Profile-specific rule gets missed (%)

Wrong client rule, wrong location, wrong provider, wrong program, whatever the specific rule was for that booking.

Average cost to catch and fix one

Staff time to catch it and rebook, a refund or comp, or a customer who quietly doesn't come back.

Client accounts, locations, or providers this spans (optional)

Not used in the math, just shown alongside it.

Estimated cost of missed-rule bookings, per year

$0

From the bookings, miss rate, and per-incident cost you entered above.

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Mis-booked, per month

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Mis-booked, per year

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Of all bookings

This only counts the cost of catching and fixing the mistake. It doesn't count the staff time spent double-checking a booking that turned out fine, or a customer who never complains and just doesn't rebook, so the real number is likely higher than this one.

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