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The Chaos Cost Calculator

Supervisor interruptions and new-hire ramp time are usually tracked separately, if either is tracked at all. Enter both sets of numbers below and see the one total they add up to.

Supervisor interruptions
How often one agent has to stop and ask a supervisor a policy or rule question.
New-hire ramp
Pay, payroll taxes, and benefits combined, whatever figure you use internally.
Not used in the math, just shown alongside it.
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