Total Chaos Cost, per year
$0
Supervisor interruption time plus new-hire ramp time, added together, from the numbers above.
Supervisor time: --
Ramp time: --
Supervisor interruptions
--
Cost per year
-- hours/week
New-hire ramp
--
Cost per year
-- agent-weeks, ~-- FTE-years
This is a direct calculation from the numbers you entered, not an industry benchmark or an average. It only counts supervisor time and ramp-time payroll cost, not the agent's wait, the customer's experience, or the extra mistakes a still-ramping agent tends to make, so the real number is likely higher than this one.
That's what's happening today. Here's what the pilot is built to test.
When agents work from the same approved Client Profile instead of memorizing a rulebook per client, fewer pull-ins and faster ramp are exactly what a pilot measures against your own baseline, not an industry claim.