A customer asks something. You answer. Then: CLIENT SWITCH. Same question, different company, a completely different rule. The pace gets faster. Your patience meter drops on every mixup. Survive as many switches as you can.
Three fictional clients (Harborview, Meridian, Northgate) share the same kinds of questions but different rules. Watch the badge at the top of the screen: it always tells you which account you're currently on. Pick the answer that matches that client, not the last one.
This is the exact mixup a connected version is designed to prevent.
Routing context from the phone system or CRM tells Agent First which client a call belongs to automatically, so the agent never has to remember to check. See what that looks like against your own rules.