AGENT FIRST
How It Works Industries Free Tools Agent Challenge Pricing Apply for the pilot program
For Contact Centers
RIGHT CLIENT. RIGHT ACTION.

Every agent, every client, the right rule every time.

This is where Agent First was built first, and where the cost of applying the wrong client's rule is highest and easiest to prove. An outsourced or multi-client contact center agent may represent several businesses in a single shift, each with different services, hours, escalation rules, and exceptions. Agent First keeps every call scoped to the right client's approved rules, without asking the agent to hold all of it in memory.

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What changes for a multi-client operation

Less searching. Faster answers. More consistent decisions, client to client.

Apply the right client's rule
The Active Profile shows exactly whose rules are in force right now, so a switch between accounts doesn't depend on the agent remembering to switch mental context too.
Ramp new agents faster
New agents have less to memorize per client before they're trusted with a real call. See what ramp costs today →
Reduce supervisor pull-ins
Agents don't have to escalate a routine question simply because the answer was hard to locate for that particular client. Run the numbers →
Answer consistently across agents
Every agent on an account works from the same approved Client Profile, reducing variation in how the same client's rule gets handled shift to shift.
Not a self-serve tool

Hands-on implementation and support, the whole way through.

Hands-on implementation
Each client's real policy language gets built into its own Client Profile with you, not handed off to a self-service form.
Launch support
Someone is there for the first real calls on a new account, not just the setup call.
Rule-change support
When a client's policy changes, that Client Profile gets updated with you, not left for your team to puzzle out alone.
Direct support during the pilot
A direct line, not a ticket queue, for the length of the pilot.
Initial pilot priority
Multi-client contact center operations are the first priority for pilots right now: that's where the cost of applying the wrong client's rule is highest, and easiest to prove against a clear baseline.

See Agent First run against your own client rules.

Accepted founding pilot partners use Agent First at $69 per pilot agent per month for a live pilot of up to 90 days, with a 10-seat minimum ($690 per month). The standard $2,500 Client Profile implementation fee is waived, and results are reported plainly either way.

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AGENT FIRST
Keep the human. Upgrade the agent.