A management company handling multiple properties has to know exactly how much authority an agent has on a given account before a page ever goes out. Some owners delegate dispatch decisions. Others never do. Getting that backwards either delays a genuine emergency or dispatches a vendor nobody approved.
A tenant calls at 11pm reporting no heat in their unit; it's 38°F outside tonight.
This is a hard authorization split, not just a scheduling-window difference. One client fully delegates the emergency-dispatch decision to the agent. The other never does, regardless of how severe the situation objectively is. Same shape, opposite answer, and the agent doesn't have to remember which property is which.
This example is illustrative. The companies are not real and the rules are not verified against how property management operations actually run today, though the shape, one engine, two Client Profiles, two correct answers, is the same shape the product already proves.
Every Agent First decision resolves to one of a small set of plain outcomes, whatever the industry. See the full decision vocabulary on the How It Works page →
A founding pilot runs on your real rules and your real calls, not a generic example. Pilot agents are billed at $69 per agent per month for a live pilot of up to 90 days, with a 10-seat minimum ($690 per month). The standard $2,500 Client Profile implementation fee is waived for accepted founding pilot partners, and results are reported plainly either way.