A claims agent may work several carriers' books in a single shift. Rental coverage, deductibles, and adjuster sign-off thresholds all vary by client, and getting one carrier's rule applied to another carrier's policyholder is exactly the kind of mistake that shows up in an audit.
A policyholder calls to report a minor collision (rear-ended at a stoplight, no injuries) and asks whether they can get a rental car right away.
The identical customer question, “can I get a rental car,” resolves to ALLOW-with-specifics for one client and VERIFY-then-ESCALATE for the other, purely from which Client Profile is loaded, and the agent's script changes accordingly. Neither agent is guessing. Both are following their client's approved rule exactly.
This example is illustrative. The companies are not real and the rules are not verified against how insurance operations actually run today, though the shape, one engine, two Client Profiles, two correct answers, is the same decision pattern Agent First is designed to support.
Every Agent First decision resolves to one of a small set of plain outcomes, whatever the industry. See the full decision vocabulary on the How It Works page →
A founding pilot runs on your real rules and your real calls, not a generic example. Pilot agents are billed at $69 per agent per month for a live pilot of up to 90 days, with a 10-seat minimum ($690 per month). The standard $2,500 Client Profile implementation fee is waived for accepted founding pilot partners, and results are reported plainly either way.