A dispatch team supporting several trade businesses has to know, instantly, which situations are contractually emergencies for this client and which aren't, and what the safety-override exceptions are. Getting that wrong either strands a customer overnight or triggers a dispatch the client never authorized.
A customer calls at 9:40pm reporting no hot water and asks if someone can come tonight or if it has to wait until morning.
The same normal-vs-urgent distinction generalizes directly: a request only becomes an emergency because a specific, named condition is met, not because the agent feels like it's urgent. One client's definition of that condition is broader than the other's, and the agent never has to remember which by heart.
This example is illustrative. The companies are not real and the rules are not verified against how home services operations actually run today, though the shape, one engine, two Client Profiles, two correct answers, is the same shape the product already proves.
Every Agent First decision resolves to one of a small set of plain outcomes, whatever the industry. See the full decision vocabulary on the How It Works page →
A founding pilot runs on your real rules and your real calls, not a generic example. Pilot agents are billed at $69 per agent per month for a live pilot of up to 90 days, with a 10-seat minimum ($690 per month). The standard $2,500 Client Profile implementation fee is waived for accepted founding pilot partners, and results are reported plainly either way.